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“Production in the warehouse
has increased by 25% in the last month. This is not the product of ‘overtime’
or ‘working harder.’ It is the product of ‘working smarter’
and working together … It is the product of understanding. It is
the product of your accurate and careful translations. … This is
the first time in almost fifteen years that I have seen my guys become actively
involved in production … Understanding and communication are good things.”
Plant superintendent, manufacturing company,
February, 1997
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