“Production in the warehouse has increased by 25% in the last month. This is not the product of ‘overtime’ or ‘working harder.’  It is the product of ‘working smarter’ and working together …  It is the product of understanding. It is the product of your accurate and careful translations.  … This is the first time in almost fifteen years that I have seen my guys become actively involved in production … Understanding and communication are good things.”
 
Plant superintendent, manufacturing company,
February, 1997

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